User Review Policy
1. Nature of Video Reviews
Grape allows users to submit only video reviews on establishments referenced in the categories: eat, drink, go out, sleep.
- Required format: Video of at least 8 seconds. No textual, vocal or photo reviews are accepted.
- Authenticity and quality: Videos must reflect real experiences and meet quality criteria (image, sound, relevant content).
- Compensation: Each validated review earns €0.20, added to the user's wallet.
2. Validation Criteria
- Video reviews must be submitted within a reasonable time after the experience, ideally the same day.
- They can be recorded live or uploaded from the personal gallery.
- Validation criteria include: Content relevance, Video clarity and audibility, Compliance with general terms and conditions.
3. Moderation Process
- Reviews are moderated within 24 hours by the Grape team and, if necessary, by partners.
- A review may be rejected for the following reasons: Non-compliance with quality criteria (blurred image, inaudible, off-topic), Abusive, defamatory or inappropriate content, Fraudulent or repeated content.
- In case of rejection, the user is informed by email and does not receive compensation for this review.
4. Image Rights and Video Usage
- By publishing a video review, the user authorizes Grape (SAS Conshumeur) to: Publish the video on its social networks and marketing campaigns, Transmit videos to referenced establishments for promotional use.
- The user also accepts that Grape and its partners become co-owners of the videos.
- Any request for deletion or modification must be addressed to contact@pickgrape.com.
5. Publication Limits
- Users can publish up to 10 reviews per week.
- The wallet can be unlocked from €10, with payment via Lydia.